FAQ — Fair Questions, Honest Answers

No tools, no plumber, no landlord permission slip — about 30 seconds:

1. Unscrew your old showerhead by hand (counterclockwise). If it's stubborn, grip it with a dry towel.
2. Wipe the shower arm threads clean of any old tape or buildup.
3. Twist Glowfall onto the arm clockwise and hand-tighten until snug. Don't over-tighten.
4. Run warm water for 1–2 minutes before your first shower to rinse the new cartridge.

If you see a small drip at the connection, wrap the shower arm threads with 2–3 turns of plumber's tape (a few dollars at any hardware store) and re-tighten by hand.

The Glowfall showerhead, your first filter cartridge (lasts about 90 days), and an install guide. Everything you need — nothing to buy separately.

Chlorine, rust, and sediment — through three stages: a KDF-55 copper-zinc core (the same filtration media used in premium filtered showerheads), a micro-mesh sediment barrier, and a vitamin C finishing stage.

We won't claim it "softens hard water" or removes bacteria — no showerhead filter genuinely does, including the $165 ones.

About every 90 days with typical use. To swap it: turn off the water, unscrew the filter housing by hand, lift out the old cartridge, drop in the new one (it should seat without force), screw the housing back on, and run warm water for a minute.

Replacement cartridges are sold in multi-packs, and Glow Club members get refills delivered automatically each quarter — skip or cancel anytime.

It twists onto any standard ½" U.S. shower arm — virtually every home and apartment shower. And no: Glowfall is designed to maintain flow, and most customers say the spray feels stronger than their old showerhead thanks to the micro-nozzle face.

Ninety percent of issues resolve with one of these:

• Drip at the shower arm: re-tighten by hand; if it persists, add 2–3 wraps of plumber's tape to the arm threads.
• Weaker flow than expected: check the cartridge is seated properly in its housing; run warm water for two minutes to flush it.
• Uneven spray: rub the silicone nozzles with your thumb to clear mineral buildup.

Still stuck? Email hello@getglowfall.com.

Try Glowfall for up to 60 nights of showers. If you don't love what it does for your hair, skin, and shower, email hello@getglowfall.com within 60 days of delivery and we'll refund your purchase in full — the showerhead and any unopened cartridges. No glow, no charge.

Email hello@getglowfall.com with your order number and we'll send a return authorization (please wait for it before shipping anything back). Once your return is confirmed, your refund goes back to your original payment method within 5–10 business days. Return shipping is your responsibility unless the item arrived damaged or defective.

Email us a photo at hello@getglowfall.com and we'll make it right — a free replacement or a full refund, your choice. You don't need to ship anything back for verified damage.

Yes, if you catch us before it ships — we process orders within 1–2 business days, so email hello@getglowfall.com as soon as possible with your order number and what you'd like changed (including address corrections). Once it's shipped we can't redirect it, but the 60-night guarantee still has you covered.

Free for every U.S. order — no minimums, no codes.

Orders are processed within 1–2 business days, and delivery typically takes 7–14 business days from our U.S. warehouse. You'll get a confirmation email with tracking the moment your order ships.

U.S. addresses only for now, including APO/FPO. International shipping is on the roadmap — join our email list to be the first to know.

It happens more than you'd think — carriers sometimes scan a package as delivered a day early. Check around your door, mailroom, and with neighbors, and give it 24–48 hours. If it still hasn't shown up, email hello@getglowfall.com and we'll make it right.

If your tracking hasn't updated in 5+ business days, or your order hasn't arrived within 14 days of purchase, email hello@getglowfall.com — we'll send a replacement or a full refund, your choice.

Email hello@getglowfall.com with your order number and a photo of what arrived, and we'll ship the missing piece right away — no charge, no debate.

All major credit and debit cards, plus the express options you'll see at checkout (Shop Pay, Apple Pay, Google Pay). Checkout is handled by Shopify's secure payment system — we never see or store your card number.

Codes are entered at checkout and one code can be used per order. Check for typos and expiration, and note that some codes don't stack with sale pricing. If a valid code still won't apply, email hello@getglowfall.com and we'll sort it out.

Pause, skip, or cancel anytime from your account page or by emailing us — no phone calls, no hoops. You'll always get a heads-up email before each quarterly cartridge shipment, with time to skip or reschedule. Cartridge shipments already in transit can be returned unopened for a full refund.

Click "unsubscribe" at the bottom of any Glowfall email — it takes effect immediately. (Order and shipping confirmations still send, so you always know where your stuff is.)