Refund policy

The 60-Night Glow Guarantee

Try Glowfall for up to 60 nights. If you don't love what it does for your hair, skin, and shower, email us at support@getglowfall.com within 60 days of delivery and we'll refund your order in full — the showerhead and any unopened cartridges included. No restocking fees, no fine print.

How it works

Email support@getglowfall.com with your order number and tell us what didn't work for you. In most cases we'll refund you and tell you to keep or pass along the showerhead — no need to ship anything back. If we do need it returned, we'll send a prepaid label and cover the shipping. Either way, your refund goes to your original payment method within 5–10 business days.

Damaged or defective

If your Glowfall arrives damaged or stops working the way it should, send a photo to support@getglowfall.com and we'll make it right — a free replacement or a full refund, your choice. Nothing to ship back.

Glow Club subscriptions

Glow Club cartridge refills can be paused, skipped, or canceled anytime from your account page or with a quick email — no phone calls, no hoops. A refill already on its way can be returned unopened for a full refund.

Questions?

Email support@getglowfall.com — a real person reads every message, usually within one business day.